Spare parts
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All products must undergo three types of inspection: a pre-use inspection (before first use), a daily inspection (visual, before climbing onto the equipment) and a thorough periodic inspection. These checks must be recorded in the company’s safety register.
Use clean water and a soft cloth or brush. Avoid abrasive or corrosive products that could damage the aluminium or its surface finishes. The use of harsh products is not recommended. Only mild cleaning products are recommended to protect the materials.
Cracks, deformation, severe corrosion, abnormal play in fittings or visible wear are all indicators that replacement is necessary.
You can find all our instruction manuals available to download for free on our website.
For even greater convenience, visit our YouTube channel and watch the assembly videos.
Please note that the manufacturer’s instruction manual must be kept at the location where the product is used.
*For ladders, step ladders, PIRLs and scaffold towers, the cost of returning the product to our premises is borne by the customer and must be arranged through your distributor, who must provide you with a reference number to be included with the product.
Please return the product to the following address: TUBESCA-COMABI Customer Services, Route de Boves, 80250 Ailly-sur-Noye.
The product will be analysed and a quote will be drawn up if the product is repairable.
If you do not accept our quote, your product will be destroyed unless you request otherwise. The product may be returned to you at your expense.
*Ladder lift must be returned to the following address: TUBESCA-COMABI After-Sales Service, Route de Saint Bernard, 01600 Trévoux. If the repair quote is refused, we will charge for one hour's labour + postage.
It is essential to inspect the part in question and replace it if there is any doubt whatsoever as to its structural integrity.
It depends on how it is used, how well it is maintained and the storage conditions. Well-maintained equipment can last for many years.
When we discontinue production of one of our references, we undertake to ensure the availability of spare parts for a period equivalent to the guarantee period stated in the catalogue (minimum 2 years).
If the part in question is listed in the kit content of our catalogue, please contact your distributor to place an order. If not, please visit our online shop by clicking on the following line: https://boutique.tubesca-comabi.com
Our products are guaranteed against any manufacturing defects for the period stated in our catalogues.
The guarantee covers:
The following are excluded:
No refunds or associated costs will be covered.
Important: Proof of purchase (invoice or delivery note) must be kept and presented for any claim under the guarantee.
Interventions carried out under the guarantee do not extend its original term.
The guarantee will only be honoured once the defective product or part has been returned to the Seller, at the Buyer’s expense. Coverage is provided only once the fault has been confirmed by a diagnosis.
In the event of a complaint, the Purchaser may under no circumstances defer payment or withhold any of the sums due.
In addition to the provisions set out in Article 6 of the General Terms and Conditions of Sale, our equipment is guaranteed, in accordance with our catalogues (unless otherwise agreed), against any defects in manufacture or materials.
You can find all our instruction manuals available to download for free on our website.
For even greater convenience, visit our YouTube channel and watch the assembly videos.
Please note that the manufacturer’s instruction manual must be kept at the location where the product is used.
To diagnose a problem or provide a solution, our technical support is available Monday to Friday from 9am to 12pm and from 2pm to 5pm. Our customer service and after-sales teams are staffed by professionals trained in the technical aspects of Tubesca-Comabi products.
Find our 336 available products here.
